CORONAVIRUS - COVID 19 UPDATE
Please avoid visting the practice where possible. If it is unavoidable that you must visit please do not come if you have any of the following symptoms:
- A temperature or fever
- A new cough
- A new loss or change in your sense of smell or taste
If you are experiencing these symptoms please do not come in. Instead we ask you to call our reception team on 01509239166 for advice. You can also go to https://111.nhs.uk/covid-19 for advice.
If you do come to the practice please leave a safe distance of at least 2 metres between yourself and other patients and staff.
Unfortunately we have made the decison to suspend appointment booking at the reception desk and we have had to restrict all of our face to face appointments. This is to minimise the risk of Coronavirus spread to our staff and patients. Instead we are running a daily triage system that all clinicians within the practice will be reviewing and contacting patients where appropriate. WE ARE NOT ABLE TO ACCEPT ANY WALK IN PATIENTS NOW OR IN THE FUTURE AS THERE MAY BE TIMES WHEN THERE IS NO GP ON SITE.
We ask that all patients call 01509 239166 before 12.00PM (at the latest) to request a telephone triage appointment. You will be asked some screening questions and the reason for your call. You will then be triaged by a Clinician who may deal with your request over the phone, start a video consultation (Via WherebyApp) or possibly decide to see you face to face.
Due to the increased demand for appointments during the next few weeks our phonelines will be extremely busy and it may take you some time to get through to the reception team, we apologise in advance for any inconvenience this may cause you.
As from the 4th of May we will be trialling a new e-contact service that enables patients to submit administration queries, prescription or medication requests or non urgent medical issues without having to queue on the phones. These will all be dealt with within 24 hours at the latest. Please click here to use this service.
Due to the increased demand for repeat prescriptions we are unable to guarantee that you request will be processed in 2 working days.
To allow our team and your pharmacy enough time to prepare your repeat prescription please order 10 days before your medication runs out. This is very important as you may risk running out of your medication.
Please avoid coming in to the practice to request your repeat medication, where possible please post your request slip through our prescription letterbox (On the front of the building)
You can also order your medication through SystmOnline - if you do not have an account please contact the practice to discuss how to set one up. Acess to order your medications online means that you can do this from home and you will not have to come into the practice .
ELECTRONIC REPEAT PRESCRIPTIONS
If you have not yet nominated a pharmacy that you would like your prescriptions to be sent to electronically we would advise you do this as a matter of urgency, please call our reception team after 11.00am and we will add this information to your record.
Nominating a pharmacy means that we can send your prescription electronically and you will not have to come in to the surgery to collect.
Limited car parking is available at the rear of the building for patients and staff only, and the entrance is situated on Canal Bank. Please be aware that a permit is required to qualify for up to 1 hour’s free parking, and these can be obtained from Reception. Alternatively, there is an NCP car park available in The Rushes Shopping Centre, opposite the practice. Wheelchair access is available from the car park and aided by automatic doors. There is adequate space in the entrance lobbies in which to leave prams, pushchairs and bicycles.
If patients require the use of an interpreter, this can be arranged. This service may be conducted in person or by telephone. Please note it can take up to a week to find a suitable interpreter, so please contact us in plenty of time if this service is required.