The aim of the doctors and staff at Woodbrook Medical Centre is to provide our patients with an effective and efficient service. To help us achieve this aim, we would appreciate it if you would note the following:
- As most of our incoming telephone calls are received between 8.00 and 9.00am please only ring between these times if you need to see a doctor that day. This will help us to deal more quickly with calls between these times and means that those patients who do ring to make an appointment do not have so long to wait before their call is answered.
- The surgery operates a same-day appointment system - simply telephone between 8.00 and 10.30am to arrange to see a doctor that same day.
- A limited number of pre-bookable appointments are available using patient online services.
- Appointments are scheduled to last for 10 minutes. Under normal circumstances this allows adequate time for the doctor to assess your problem and to make an appropriate decision about how to treat it.
During a surgery a doctors may encounter a problem that takes longer than anticipated and subsequent appointments may run late. Should this situation arise we would ask for your patience and understanding - the doctor will see you as soon as possible.
If you make an appointment that you find you cannot keep, please let us know as soon as possible as it may be that this time can be allotted to another patient.
If all appointments are taken when you ring, several options are available to you:
If you feel the reason for seeing the doctor is urgent, please make this clear to the reception staff who will refer the request to the doctor who will decide whether you need to be seen that day. This may mean that the doctor will telephone you to discuss your problem in more detail.
You may ring again the following day to make a same-day appointment.
If you feel that the problem is one that could be dealt with over the telephone please advise the reception staff who will arrange for the doctor to ring you back.
We have a highly trained and experienced specialist nurse who assists the doctors in the mornings to help with minor ailments, and you may be asked to see her instead of a doctor. Please note, however, that the nurse will refer you to a doctor immediately if this is considered necessary.
Home visits are ONLY for patients who are housebound and unable to attend the surgery because their medical condition genuinely prevents them from attending the surgery. Requests for home visits should preferably be made between 8:00am and 11:00am. Please be ready to give the receptionists your name, address, telephone number, age and brief details of the presenting problem.
All visit requests are added to the Duty Triage list for assessment by the Duty Doctor. The decision as to whether or not a home visit is appropriate rests with the Duty Doctor.
It is not always appropriate for a member of our clinical team to carry out a home visit and we occasionally refer to an external service called the Home Visiting Service who comprise of Advanced Nurses, Advanced Paramedics and Doctors.
It may also be appropriate to refer a patient to the District Nursing teams or Community teams.
In an emergency situation such as heart attack, acute breathlessness or extreme pain you will be advised to call 999.For Acute injuries you may be referred to attend either the Urgent Care Centre or A&E. For acute eye issues (involving acute eye pain and vision problems) you may be referred to attend Eye Casualty in Leicester Royal Infirmary.
After initial assessment over the telephone, a seriously ill or housebound patient may meet the criteria for a Home visit if this is clinically appropriate and is the best way of giving a medical opinion. The criteria for a patient to have a home visit are those who are:
- The terminally ill
- The truly housebound patient, whereby travel to practice by car would cause a deterioration in their medical condition or unacceptable discomfort
The following would not be an appropriate use of a GP's time in a home visit setting:
- Common symptoms of childhood fevers, cold, cough, earache, headache, diarrhoea/vomiting and most cases of abdominal pain. The patients are usually well enough to travel by car, It is not harmful to take a child with fever outside. These children may not be fit to travel by bus or to walk, but car transport is available from friends, relatives or taxi firms. It is not a doctor's job to arrange such transport.
- Adult with common problems, such as a cough, sore throat, earache, influenza, back pain and abdominal pains are also readily transportable by car to a doctor's practice.
- Common problems in the elderly, such as poor mobility, joint pain and general malaise, would also best be treated by consultation at a doctor's practice where the facilities are available for full examination and investigations. The exception to this would be the truly housebound patient (as above).
Please remember that we can offer several appointments at the surgery in the time that it takes to do a single home visit - so please do not request a home visit for convenience.