Mental Health Central Access Point (CAP) - 01162953060
The 0116 295 3060 service is for people of all ages across Leicester, Leicestershire and Rutland – including existing and previous service users and people who have never used mental health services before. It also support carers, stakeholders and health and social care professionals looking for information and advice.
Calls are answered by call handlers and triaged by a nurse who will assess the urgency and the caller’s need. If an individual requires an assessment, they will be referred to the appropriate service, such as a community mental health team or LPT’s crisis and home treatment team. The team is also supported by a consultant psychiatrist.
The CAP phone service* is not an emergency service.
If you have immediate, serious and life-threatening emergency mental and/or physical health needs, for example if you have taken an overdose or are in imminent danger of physical harm, you should attend A & E or call 999 for the appropriate emergency service.
*Local call rate. Please refer to phone provider for details of charges
Information about national, local and online non-urgent mental health support is available on the LPT website https://www.leicspart.nhs.uk/latest/covid-19-support-for-your-emotional-wellbeing/