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You said, We did!
Posted or Updated on 9 Sep 2024
This update focuses on the way appointments are booked on the day. We have made more appointments available to book online from 8am on the day to combat the difficulty patients have reported with trying to book over the phone.
Keep an eye out for updates regarding changes to the telephone system which we hope will make significant improvements and enable more telephone access.
If you don't already have online access to book appointments, you can register with the NHS App yourself (https://www.nhs.uk/nhs-app/) or speak to us at the surgery about registering for online services. (https://www.woodbrookmedicalcentre.co.uk/pages/Online-services)
You Said
You have said you find it difficult to book appointments on the same day.
"Booking appointments is challenging"
"It has taken 3 days of phoning at 8.00am to get an appointment"
"Hard to get through on the phone"
"Dofficult to get an appointment..."
"It is extremely difficult to get an appointment"
"On the day booking is a bit hard..."
We did
We have made more on the day appointments available to book online.
"Managed to book online for same day appointment"
"I booked a face to face appointment online - there was one immediately available. Very impressive and very welcome - no queuing on the phone!"
"Easy to book appointment using the app. Much improved from the long standing challenging issues experienced trying to make phone contact at 8am"