Make sure we have your correct and up to date contact information
We are working towards becoming a greener practice. This includes reducing the number of letters we print and send. Most of the communication we send to our patients is by SMS or Email.
Reasons we may contact you:
- Appointment confirmations, reminders or amendments.
- Practice updates.
- Status updates for medical record, private work or letter requests.
- To provide patient information leaflets and links following appointments.
- To provide you with referral confirmation letters and important information regarding your referral.
- To send you a link to provide photos or supporting documentation for appointments.
- Research projects.
Please make sure you have provided us with your up-to-date contact information and have told us what your preferred communication method is.
Things to think about:
- Could we have a parent's number on file from when you were younger, did you provide us with your own contact details?
- Do you share an email address with someone else? We can only add individual emails to your record, shared email accounts cannot be used.
- Do we have your current address? While we will communicate via SMS or Email, if we are unable to contact you using these methods we may need to send you a letter.
- Do you have a preferred communication method? By default, a lot of our communication is using SMS, if you prefer to receive communication via email, including messages with links and attachments, make sure to let us know.
We will not share information regarding your medical care with anyone else without your explicit consent. This is why, with more and more communication happening digitally, we want to make sure the contact information we have on file for you is your up-to-date and correct information.
How to update your contact information with us
You can submit your change of details to us online by visiting the following link:
Alternatively, you can collect a change of details form from reception and return it to us once complete.