Please reorder your prescription when you have 4 days of medication left. This allows us and your pharmacy time to process and complete your request.
Please only order your medication when it is due and not earlier than this 4 day time scale.
For urgent requests, please use our URGENT REQUEST form. We will endevaour to process these requests sooner but cannot guarantee a timeframe.
Your prescription request must always be in writing; no requests will be taken verbally either on the phone or at the desk.
Requests should be received by one of the following methods:
- Through our secure online forms:
- Through GP Online services - SystmOnline Record Access
- Right hand side of prescription (Counterfoil)
- In writing (By hand delivered letter or posted)
PLEASE NOTE: Your prescription request must always be in writing; no requests will be taken verbally either on the phone or at the desk.
Through our secure online form
We are now able to accept online requests for repeat medications. You can submit these requests for yourself or for other patients registered at the practice provided you are able to complete the form on their behalf.
Online repeat medication requests
If you would like to make a request without having to come into the practice you are able to do this through our online services. If you do not already have access and would like to sign up to using online services please ask a member of our reception team to give you access. Please note that to be granted an online account you will need to provide us with proof of your identification such as a passport or driving licence.
Ordering using a right hand side of prescription
If you are using the right hand side of your prescription please tick the medication you require and drop it in to the post box in reception. If you are unable to find your last prescription form you can ask a receptionist to print you a copy of your repeats list.
Other ways to order repeat medication
If you would like to request your repeats in writing you can send us a letter with your name, address, date of birth and the requested medication.
You may also send us a self-addressed envelope with your request but please allow five working days for this to be issued and posted back to you.
If you require an early issue of your prescription e.g. for a holiday please advise us on your request in order that we can try to facilitate this.
Collecting a prescription for someone else
If you are collecting a prescription on behalf of someone else you will need to know their name, date of birth and address. We will also need to ask for your name and relationship to the patient for our records.
Electronic Prescription Service
Many of our patients already have their prescriptions sent electronically to a pharmacy of their choice and our practice has been sending repeat prescriptions electronically for some time. This service is known as the Electronic Prescriptions Service (EPS) and the chosen pharmacy is known as a nomination. From the 1st of July 2020 the practice will be using a new version of EPS that means that we will no longer be issuing green prescriptions. Instead all of our prescriptions will be sent electronically.
The NHS is phasing out green prescriptions known as FP10s and this change has been planned for some time. The Covid-19 pandemic has meant that access to the practice has been restricted and some patients have found it difficult to collect their green prescriptions from us. For thos patients that are still collecting prescriptions we have been asking them to nominate a pharmacy that they would like their prescription to be sent to electronically. We want to keep out patients safe and stop unnecessary visits to the practice to collect green prescription and then to the pharmacy to drop off prescriptions.
If you nominate a pharmacy for your prescriptions to be sent to, it does not mean that your prescriptions always have to go to this pharmacy. For example, if you are on holiday you could let us know when you request your medication and we can send your prescription to a pharmacy at your holiday destination. We are able to change where the prescriptions go each time provided you let us know in advance. You can change your nominated pharmacy whenever you want to do so.
From the 1st of July 2020 patients without an EPS nomination will automatically have their prescription sent electronically. You will be given a token instead of a prescription and this will need to be collected from the practice. The token contains a unique barcode that is scanned by the pharmacy to enable them to dispense your medication.
Click here to nominate a Pharmacy for Electronic Prescriptions
Electronic Repeat Dispensing (eRD)
Electronic Repeat Dispensing (eRD) allows us to issue your repeat medications for up to a year through one request to us. Your repeat prescriptions are stored securely on the NHS database, so they'll be ready at the pharmacy each time you need them.
Using eRD you can:
- Save time by avoiding unnecessary trips or calls to your GP every time you need to order a repeat prescription
- Pick up your repeat prescriptions directly from your pharmacy without having to visit your GP
- Spend less time waiting for your prescription in the pharmacy or GP practice
For more information about eRD and how it works or of your medications may be suitable to be repeat dispensed please ask at the surgery.