We have been finding it difficult to make contact with some of our patients over the phone while trying to identify those that still require an appointment for the COVID-19 vaccination. This may be due to us not having your up to date details or the fact that these calls sometimes come from a withheld number. While we welcome anyone that still requires an appointment to call the surgery, we are very aware of the problems we are currently experiencing with the phone system and do not want to cause any further inconvenience to our patients. We have created this form to allow our patients to update us with regards to their Covid vaccination status without having to call us.
Please complete this form if you are a patient in cohort 1-9 who:
· has received their vaccine in the last 2-3 days
· has arranged an appointment at a vaccination centre
· is declining the COVID-19 vaccination course
· has not been contacted by the surgery yet and would like an appointment for their 1st dose
Once we have received the completed forms we will update the records accordingly, this will leave us with an updated list of patients to contact.
We are aware not everyone has access to the internet so we will continue to update our patient lists regularly and call/send letters to those remaining.
For a short period during lockdown we allowed patients to order repeat medications over the phone. We have now reverted back to our original policy of not accepting orders for medication over the phone. This is due to an increase in prescription errors and items not arriving at the pharmacy in time. It could also stop an urgent call to the practice from being received due to the length of time being spent on the phone.
We have launched a new online form that allows you to order your repeat medication online. You do not need an account and can submit the form at any time of day or night.
Click Here To Access The Repeat Prescription Ordering Form
Please avoid coming in to the practice to request your repeat medication, where possible please post your request slip through our prescription letterbox (On the front of the building)
To allow our team and your pharmacy enough time to prepare your repeat prescription please order 10 days before your medication runs out. This is very important as you may risk running out of your medication.
FACE MASKS/COVERINGS AND EXEMPTIONS
Woodbrook Medical Centre is following the government guidance and we will not be issuing letters to exempt patients from wearing face masks.
Face masks or coverings must be worn when you attend the practice. You will not be allowed to come in to the practice if you are not wearing a face mask or suitable face covering. You do not need to wear a face covering if you have a legitimate reason not to such as:
- Young children under the age of 11
- Not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
- If putting on, wearing or removing a face covering will cause you severe distress
- If you are suffering with breathing difficulty, for example you are having an asthma attack.
- If you are severely unwell and are experiencing a medical emergency.
- if you are providing assistance to someone who relies on lip reading to communicate
Unfortunately we have made the decison to suspend appointment booking at the reception desk and we have had to restrict all of our face to face appointments. This is to minimise the risk of Coronavirus spread to our staff and patients. Instead we are running a daily triage system that all clinicians within the practice will be reviewing and contacting patients where appropriate.
WE ARE NOT ABLE TO ACCEPT ANY WALK IN PATIENTS NOW OR IN THE FUTURE AS THERE MAY BE TIMES WHEN THERE IS NO GP ON SITE.
We ask that all patients call 01509 239166 before 12.00PM (at the latest) to request a telephone triage appointment, this will be subject to availability on the day. You will be asked some screening questions and the reason for your call. You will then be triaged by a Clinician who may deal with your request over the phone, start a video consultation (Via WherebyApp) or possibly decide to see you face to face.
Due to the increased demand for appointments during the next few weeks our phonelines will be extremely busy and it may take you some time to get through to the reception team, we apologise in advance for any inconvenience this may cause you.