Local Health Services

Emergency Services- 999

It may be appropriate in certain cases to call the emergency service (ambulance etc) on 999 instead of, or as well as, the doctor. Such cases would include accidents with possible fractures, head injury with unconsciousness ('knocked out'), sudden collapse with chest pain or paralysis.

Please, however, always be mindful that the emergency services have many demands on their resources and always use 999 responsibly.

NHS 111

The NHS 111 service is available to all of our patients. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones – just dial 111.

When you call 111, a trained adviser will ask you questions to find out what’s wrong, give you medical advice and direct you to someone who can help you, like an out-of-hours doctor or a community nurse. NHS 111 uses Type Talk for people who are hard of hearing, and has interpreters available for callers who do not speak English.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation. Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact us at the surgery or your local pharmacist in the usual way.

For immediate, life-threatening emergencies, continue to call 999.

Accident and Emergency (A&E)

The closest A&E department is based at the Leicester Royal Infirmary. It is open 24 hours every day for patients to access. No appointment is needed and you will be seen by a nurse or doctor as appropriate.

Leicester Royal Infirmary

Infirmary Square

Leicester

LE1 5WW

Loughborough Urgent Care Centre

Situated on the Loughborough Hospital site on Epinal Way, the Urgent Care Centre is open 24 hours every day for patients to access. No appointment is needed and you will be seen by a nurse or doctor as appropriate.

Loughborough Urgent Care Centre

Hospital Way

Loughborough

LE11 5JY

Useful Contacts
Appointments & Home Visits 01509 239166
NHS 111 (telephone advice from trained staff) 111
Urgent Care Centre, Epinal Way, Loughborough 01509 568800
Loughborough Hospital 01509 611600
Leicester Royal Infirmary 0116 254 1414
Leicester General 0116 249 0490
Glenfield General 0116 287 1471
Queens Medical Centre 0115 942 1421
Social Services 01509 266641
Eye Casualty - Leicester Royal Infirmary 0116 295 6273
Samaritans 116 123
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