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Online Record Access

To log in to your online record please visit:

How to sign-up for online services

It is not hard to start using online services. We will need to check who you are to make sure you only see your record and not someone else’s. Just like your bank or the post office when you pick up a parcel, we want to protect your records from people who are not allowed to see them. The steps below explain how this works.

  1. Tell us you would like to start using online services.
  2. We will give you a short form to fill in and sign to confirm you agree with the information on the form.
  3. We will then check you are who you say you are. We will do this in one of three ways:
    • Photo ID and proof of address, for example, a passport or driving licence and a bank statement or council tax statement.
    • If you do not have any ID and are well known to your us, a member of staff may be able to confirm your identity.
    • If you do not have any ID and are not well known to us, we may ask you questions about the information in your GP record to confirm the record is really yours.
  4. We will then give you a letter with your unique username and password. It will also tell you about the website where you can login and start using online services.

When you ask us to register you for online services, we might discuss why you want to use these services.

For example, if we think your record may be seen by someone who shouldn’t see it, we might decide to give you access to book appointments or order your repeat prescriptions only. If we think it’s not in your interest to use GP online services, we will discuss our reasons with you.

Before you apply for online access to your record, there are some other things to consider.

Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.

Things to consider

Forgotten history

There may be something you have forgotten about in your record that you might find upsetting.

Abnormal results or bad news

If we have given you access to test results or letters, you may see something that you find upsetting. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact us. If this happens please contact us as soon as possible. We may set your record so that certain details are not displayed online. For example, we may do this with test results that you might find worrying until we have had an opportunity to discuss the information with you.

Choosing to share your information with someone

It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure. If it would be helpful to you, you can ask us to provide another set of login details to your online services for another person to act on your behalf. They would be able to book appointments or order repeat prescriptions. They may be able to see your record to help with your healthcare if you wish. Tell us what access you would like them to have.

Coercion

If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Misunderstood information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact us for a clearer explanation.

Information about someone else

If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact us as soon as possible.

Your Neighbourhood Professionals. Just a Click Away!
Your Neighbourhood Professionals. Just a Click Away!