Online Record Access

To log in to your online record please visit: SystmOnline Record Access

How to sign-up for online services

It is not hard to start using online services. We will need to check who you are to make sure you only see your record and not someone else’s. Just like your bank or the post office when you pick up a parcel, we want to protect your records from people who are not allowed to see them. The steps below explain how this works.

  1. Tell us you would like to start using online services.
  2. We will give you a short form to fill in and sign to confirm you agree with the information on the form.
  3. We will then check you are who you say you are. We will do this in one of three ways:
    • Photo ID and proof of address, for example, a passport or driving licence and a bank statement or council tax statement.
    • If you do not have any ID and are well known to your us, a member of staff may be able to confirm your identity.
    • If you do not have any ID and are not well known to us, we may ask you questions about the information in your GP record to confirm the record is really yours.
  4. We will then give you a letter with your unique username and password. It will also tell you about the website where you can login and start using online services.

The completed application form and identity documents will then be passed to the administration team who will allocate a GP who will review the medical records and confirm an online account can be created.

How to sign-up to view your medical record online

Woodbrook Medical Centre can offer you access to view your medical record online. You will be able to see your immunisation history, blood test and investigation values and current and historical medical problems.

Being able to see your record online may help to manage your medical conditions. For example you may choose to share your medical record with a hospital consultant or you may need medical treatment while on holiday.

Because of the sensitive information contained within your medical record we will need to confirm your identity. We will do this by asking you to complete the following application form and return this to the practice in person with your photographic identification. Only you can bring your application form, we will not accept applications if the identity and application form are not in your name.

Once we receive your application we will send this to your registered GP who will decide if we are able to grant this access. This may take 30 days for us to complete as we will need to review and prepare your records.

If you already have a SystmOnline account we will give you access to view your medical record through this account and you will not need to return to the practice. Please let us know if you are unable to access your account as we can reset the password.

If you do not have an online account we will create you a new account with access to view your medical record and ask that you come to the practice with your ID to collect your log on details. We cannot give these to another person or send them in the post.

It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.

If you cannot do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.

If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

When you ask us to register you for online services, we might discuss why you want to use these services.

For example, if we think your record may be seen by someone who shouldn’t see it, we might decide to give you access to book appointments or order your repeat prescriptions only. If we think it’s not in your interest to use GP online services, we will discuss our reasons with you.

Before you apply for online access to your record, there are some other things to consider.

Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.

Forgotten history

There may be something you have forgotten about in your record that you might find upsetting.

Abnormal results or bad news

If we have given you access to test results or letters, you may see something that you find upsetting. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact us. If this happens please contact us as soon as possible. We may set your record so that certain details are not displayed online. For example, we may do this with test results that you might find worrying until we have had an opportunity to discuss the information with you.

Choosing to share your information with someone

It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure. If it would be helpful to you, you can ask us to provide another set of login details to your online services for another person to act on your behalf. They would be able to book appointments or order repeat prescriptions. They may be able to see your record to help with your healthcare if you wish. Tell us what access you would like them to have.


If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Misunderstood information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact us for a clearer explanation.

Information about someone else

If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact us as soon as possible.

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