Practice Information

The Partners

Melvinder S. Ghaly (Male) MBChB (Leeds) 1984 MRCGP DObst RCOG DFFP MSc (Sports Medicine)
Andrew P. Taylor (Male)

MBChB (Leeds) 1990 MRCGP DFFP

Dawn Moore-Elphick (Female) BSc (Hons) 2000 MBChB (Leicester) 2006 nMRCGP 2012
Ben Noble (Male)

MB BS (Royal Free, London) 2004 BSc 1995 PhD 1998 (Leeds)

Kirstie Bridges (Female)

MBChB (Notts) BM BS BMedSci (Hons) MRCGP DFSRH

The Doctors practise together as a non-limited partnership.

Nikki Brockhurst (Female) Salaried GP

Nursing Team

Alex Macklin ECP
Wendy Bailey RNA
Sarah Wilson NP
Suzanne Rathbone RN
Emily Sumner PN

The nurses are assisted by our health care assistants Tracey WrightGeorgia King and Sharon Atkin

Business General Manager

Simon Bardsley

Practice Manager

Carly Smith

Reception Team

Our reception team cover the surgery hours at all times, their job being to ease the flow of patient/doctor/nurse consultations so as many patients as possible can be seen within the working day. Should you call in to make an appointment or with an enquiry, the reception staff can arrange this in privacy if you wish.

Administrative Team

Administrative staff work "behind the scenes" using one of the largest medical computer systems available to general practice to ensure accurate record keeping and patient care, eg - exemption claims, insurance medicals, hospital appointments and referrals, registrations etc.

Health Visitor

Health visitors play a major role in providing routine development checks for young children, and helping with health queries.

District Nurses

The district nurses provide nursing care for those unable to come to the surgery, eg after hospital discharge etc. You can contact them through the surgery or direct to their office on 01509 564422

Midwife

The midwife is available on Thursdays and Fridays to assist the doctors with antenatal care.

Counselling

Counselling is provided by our practice on certain days of the week but appointments are only arranged on referral from the doctor.

Medical Students

All the partners are designated tutors to fourth year medical students. When students are with a doctor a notice is displayed and the receptionist will inform you. Students benefit by contact with our patients during consultations but will willingly withdraw on request.

Practice Charter

We aim to maintain and improve the quality, quantity and effectiveness of services to our patients, providing access to a high standard and comprehensive primary health care.

We aim to improve the quality of life of our patients by providing screening, education and promotion of good health allowing patients to influence their own future. Our fully computerised service will provide a regular recall system for all preventative care and aid evaluation of all aspects of health care.

We shall continually assess our service making innovative changes in response to patients needs and views our aim is to improve the quality and range of our services to reduce reliance on secondary care eg hospital and community care, but when this is needed, to ensure adequate and improved access to these services.

We shall ensure that the elderly and disadvantaged receive the community and health care needed to maximise their ability to remain independent preferably in their own homes.

These services will be delivered by the primary health care team of doctors, health visitors, nurses and surgery staff. They will communicate at regular team meetings and are supported by practice policy and protocols. Requirements of the primary health care team for rest, recuperation and education are of prime importance and contribute to the satisfactory running of the practice as a whole.

Surgery Opening Hours

The surgery is open 8.00am to 6.30pm Monday to Friday. In addition, it is open earlier from 7.30am on some mornings to provide appointments for patients who find it difficult to attend during opening hours. Details of when these extra surgeries are to be held can be obtained by contacting the surgery.

Access To Surgery Premises

Limited car parking is available at the rear of the building for patients and staff only, and the entrance is situated on Canal Bank.  Please be aware that a permit is required to qualify for up to 1 hour’s free parking, and these can be obtained from Reception. Alternatively, there is an NCP car park available in The Rushes Shopping Centre, opposite the practice.  Wheelchair access is available from the car park and aided by automatic doors.  There is adequate space in the entrance lobbies in which to leave prams, pushchairs and bicycles.

Language Difficulties

If patients require the use of an interpreter, this can be arranged. This service may be conducted in person or by telephone. Please note it can take up to a week to find a suitable interpreter, so please contact us in plenty of time if this service is required.

Test Results

All test results are reviewed by the doctor as soon as they are received. If the result is normal then no further action is taken, unless the doctor has indicated otherwise to you when requesting the test. If the result is abnormal, the doctor will contact you to discuss any required action.

If you have an enquiry regarding test results, please contact the surgery. If necessary, a doctor or nurse will then telephone you to discuss the results.

Mind - England Your Neighbourhood Professionals. Just a Click Away! Home Chairs UK Ltd
Mind - England Your Neighbourhood Professionals. Just a Click Away! Home Chairs UK Ltd