Please reorder your prescription when you have 10 days of medication left. This allows us and your pharmacy time to process and complete your request.
We cannot adhere to a 48 hour turnaround for prescriptions due to the volume of requests that we receive.
If you do not order 10 days before your medication is due you may risk running out. If you have less than 4 days left please use our URGENT REQUEST form. We will endevaour to process these requests sooner but cannot guarantee a timeframe.
Your prescription request must always be in writing; no requests will be taken verbally either on the phone or at the desk.
Requests should be received by one of the following methods:
Through our secure online forms
- Right hand side of prescription (Counterfoil)
- In writing (By hand delivered letter or posted)
- PLEASE NOTE: Your prescription request must always be in writing; no requests will be taken verbally either on the phone or at the desk.
Through our secure online form
We are now able to accept online requests for repeat medications. You can submit these requests for yourself or for other patients registered at the practice provided you are able to complete the form on their behalf.
Online repeat medication requests
If you would like to make a request without having to come into the practice you are able to do this through our online services. If you do not already have access and would like to sign up to using online services please ask a member of our reception team to give you access. Please note that to be granted an online account you will need to provide us with proof of your identification such as a passport or driving licence.
Ordering using a right hand side of prescription
If you are using the right hand side of your prescription please tick the medication you require and drop it in to the post box in reception. If you are unable to find your last prescription form you can ask a receptionist to print you a copy of your repeats list.
Other ways to order repeat medication
If you would like to request your repeats in writing you can send us a letter with your name, address, date of birth and the requested medication.
You may also send us a self-addressed envelope with your request but please allow five working days for this to be issued and posted back to you.
If you require an early issue of your prescription e.g. for a holiday please advise us on your request in order that we can try to facilitate this.
Collecting a prescription for someone else
If you are collecting a prescription on behalf of someone else you will need to know their name, date of birth and address. We will also need to ask for your name and relationship to the patient for our records.